Help
Contact support
How to reach One Guy Consulting for help with the portal, your account, or your compliance program.
You're not on your own with this. Reach out whenever you need a hand.
Email
hello@oneguyconsulting.com, for portal questions, billing, account changes, and anything that looks broken.
Book a call with Chuck
Talk through your program, a tricky step, or your Full-Scope hours.
Phone
+1-646-694-8025
Where we are
Queens, NY, serving practices across the United States.
Support hours: Monday to Friday, 9 AM to 5 PM Eastern Time. We reply to messages during business hours.
Help us help you
In your email, include:
- Your organization name
- What you were trying to do, and the page you were on
- Any error message you saw (a screenshot helps, as long as it shows no patient information)
Things only we can do for you
Email us for any of these:
- Reopening a completed SRA, or setting up next year's
- Adding an admin, changing a role, or removing someone's access
- Billing changes, cancellation, or a subscription that won't activate
- A vendor who's asked to sign in to the risk questionnaire
HIPAA questions
For HIPAA concepts, start with the One Guy Consulting Support Center: the FAQ, the 12 steps, guides, a knowledge base, and a glossary.