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This policy exists to create a fair, transparent working relationship for both of us. Consulting work involves real time and effort committed on your behalf — often before a final deliverable is in your hands. At the same time, you deserve a clear understanding of your options if something doesn’t go as planned. Read this page carefully before your engagement begins so there are no misunderstandings if circumstances change.

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Deposits

A deposit is required to begin most project-based engagements. Deposits are collected upfront to reserve time and cover initial work, research, and planning.
  • Deposits are non-refundable once work has begun. Once you’ve confirmed the project scope and paid your deposit, work is scheduled and resources are allocated. This commitment cannot be undone.
  • Deposits are transferable. If you need to postpone your project before significant work has started, your deposit can be applied to a future engagement of equal or greater value. Transfer requests must be made in writing before work progresses past the scoping phase.
  • If you cancel before any work has started and before the project kick-off meeting, a full refund of the deposit may be considered at the discretion of One Guy Consulting.

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Mid-Project Cancellation

You may cancel an active engagement at any time by providing written notice. The following terms apply:
  • Notice period — A minimum of 5 business days’ written notice is required. Send your cancellation to support@oneguyconsulting.com with your project name and the effective cancellation date.
  • Payment for work completed — You are responsible for payment covering all work completed up to the cancellation date, regardless of whether a final deliverable has been delivered. An invoice for the completed portion will be issued within 3 business days of the cancellation notice.
  • Deliverables — Any completed work or partial deliverables produced up to the point of cancellation will be provided to you once the outstanding balance is paid in full.
  • Retainer cancellations — For monthly retainers, you may cancel by giving written notice before the next billing cycle begins. No refund is issued for a retainer period already paid and in progress.

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Refund Eligibility

Refunds are not standard, but they are considered in cases where a deliverable materially fails to meet the agreed-upon scope of work. To be eligible for a refund review, the following conditions must be met:
  1. The deliverable does not match what was agreed. This means it deviates from the written scope outlined in your project brief, proposal, or contract — not that it differs from a preference you developed after delivery.
  2. The request is made in writing within 10 business days of delivery. Requests submitted after this window will not be considered.
  3. You have communicated the issue and allowed an opportunity to remedy it. Refunds are a last resort. If the deliverable has an addressable issue, a revision or correction is the preferred resolution.
Refunds will not be issued for subjective dissatisfaction, changes in business direction, delays caused by the client, or scope that was agreed to and delivered as specified.

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How to Request a Refund

1

Submit a Written Refund Request

Email support@oneguyconsulting.com with the subject line “Refund Request – [Your Project Name]”. In your email, include your invoice number, the date the deliverable was received, and a clear explanation of how the deliverable did not meet the agreed scope. Attach any relevant documents or the original project brief for reference.
2

Review Within 5 Business Days

Your request will be reviewed against the original project scope, all written communications, and the deliverable itself. You may be asked to provide additional context or clarification during this period. One Guy Consulting will not make a determination without giving you a fair opportunity to explain your position.
3

Resolution Communicated in Writing

A decision will be communicated to you in writing within 5 business days of receiving your complete request. If a refund is approved, the amount and method of return will be specified. If the request is denied, you’ll receive a clear explanation. If a partial refund or alternative resolution (such as complimentary additional work) is offered, that will be outlined in detail for your consideration.

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Frequently Asked Questions

Yes — in many cases, pausing an engagement is a better option than cancelling outright. If you need to step away due to internal priorities, budget timing, or personal circumstances, reach out before submitting a cancellation notice. Project-based work can often be paused for up to 60 days without losing your place in the queue, provided all outstanding invoices are paid up to date. Retainer engagements can typically be paused for one billing cycle with advance notice. Pause requests must be made in writing and are subject to schedule availability when you’re ready to resume.
All work completed up to the point of cancellation or refund resolution remains billable. You will receive an invoice for any unbilled work, and completed deliverables or work-in-progress materials will be handed over once that invoice is paid. One Guy Consulting retains ownership of all work product until payment is received in full — at which point ownership transfers to you as outlined in your engagement agreement.
Once a refund is approved, processing time depends on the method used for your original payment. Credit and debit card refunds typically appear within 5–10 business days, depending on your card issuer. ACH and bank transfer refunds generally take 3–5 business days. PayPal refunds are usually processed within 1–3 business days. Check refunds (for clients who paid by mail) are issued within 10 business days of approval. You’ll receive an email confirmation when the refund is initiated.